1. How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
3. What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: -The item you ordered did not arrive within the time promised by the seller. -The item you received was not as described. -The item you received that was assured to be genuine was fake.
5. When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
7. How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
9. What Methods of Payment Do You Accept?
We accept Credit Card (Visa, MasterCard, Discover, and American Express). All transactions are securely guaranteed via Stripe.
2. How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
4. Were do you ship to?
We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.
6. How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
8. What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.highteadog reserves the right to deny any return request. You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable. * Cosmetics, Lingerie and underwear/shapewear are final sale for hygienic reasons.
10. What does TOGSI stand for?
TOGSI is an acronym for 'The Online Girl Shopping Inspirer'. We strive to inspire females globally to be confident in themselves and achieve their goals. We believe in a world where you have total freedom to be your best self. This platform is the destination for all girls and encompasses everything it means to be a girl on the go in the modern world.